What is JR PASS?

JAPAN RAIL PASS (covering all Japan) and REGIONAL PASSES are a special pass that is available only to travelers visiting Japan from foreign countries for sight-seeing.

Who can buy?

You are eligible to purchase a PASS/ if you meet following conditions:  

Eligibility for foreign tourist Eligibility for Japanese passport holder
Eligibility for foreign tourist visiting Japan from abroad for sight-seeing under the entry status of 'temporary visitor'
"Temporary visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for "sight-seeing, etc." If you apply for a "stay for sight-seeing" when you enter Japan, entry personnel will stamp your passport "temporary visitor".
Only persons who have a passport bearing this stamp can use a JAPAN RAIL PASS.
*Automated Gates at the airport.
No "temporary visitor" stamp/sticker will be stampled on your passport if you use the automated gates.
You need to either use a manned automated gate or ask a clerk to apply a stamp/sticker.
*TTP card
If you have "registered user card" under the Trusted Traveler Program, you will be required to show the card to confirm the "Temporary Visitor" status.
For more details, please check 
Eligibility: People who have both their Japanese passport and written proof-obtained from the embassy or legation of Japan in the foreign country where they live – that they have been living legally in Canada for 10 consecutive years or more
Information needed in each written proof to meet the eligibility requirements
1. Copy of Overseas Residential Registration
-Limited with a date of acceptance at least 10 years or earlier
2. Certificate of Overseas Residence
-Limited with a date at least 10 years earlier as the date on which your address (or place of temporary residence) was established as your present address
3. Permanent Resident Card:
-The date record on the reverse side of your PR card must be at least 10 years or earlier (Limited to the USA, Brazil and Canada).
-The name and date of birth must be the same as the passport.
You must provide any one of the above documents, along with your passport.
Please contact your local embassy or Japan legation for more details about 1 & 2.
Caution Even if you visit Japan with an Exchange Order, to be turned in for a JAPAN RAIL PASS, the exchange cannot be made unless you have "temporary visitor" status; if you enter Japan under any other official status, such as "trainee" or "entertainer", you can not change the Exchange Order for a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, "temporary visitor" status differs even from other types of stays that are also for only short time periods.
When you exchange to JAPAN RAIL PASS, you must submit the original Exchange Order.
A copy is not acceptable.

How to obtain?

Purchase an Exchange Order before you leave for Japan and exchange the voucher in Japan.

You need to purchase a JR PASS Exchange Order from an authorized sales agent in Canada prior to your arrival in Japan. JTB International (Canada) is one of a few authorized sales agents for Japan Railways Group and offers a full selection of rail pass options
Upon arrival in Japan, you need to turn in the Exchange Order to receive your Actual JR PASS at a JR station that has a JAPAN RAIL PASS exchange office. 
Use it
Let's use the PASS!

When to order?

Your JR PASS Exchange Order (hereinafter referred to Voucher) must be turned in for an actual pass within 3 months of the date the issued. 

Please submit your order at least 7 days prior to your trip. In case of urgent orders, Orders with local pickup options may be available. Please contact us and make an appointment before visiting our office.  


Please input the full name carefully when you order the Pass. Your name will be shown on the Voucher the same as your input at the order box.
You will not be able to exchange vouchers in Japan if your name does not match with the name on your PASSPORT. If you have a middle name on your PASSPORT, please enter your middle name too. If you have any concerns, please contact us. 

Re-issue (name correctios etc.):

A re-issuing fee applies ($35+TAX) per pass for any changes such as name corrections. 


If you have physical vouchers, Original Vouchers must return for reissuing.
Please return it by mail or drop off at the following address.

JTB International (Canada) Ltd.
8899 Odlin Crescent, Richmond, BC, V6X 3Z7

*Customers are responsible for the postage for return and resend.

If you have an electric voucher (E-voucher), please contact us through Inquiry Form from on the homepage.

Delivery Options:


We have 3 options below to fit your needs. 

 ●J-Station at JTB Richmond office / Local Pick up - No fee required - 1 Business day 

[Pick up location]
J-Station at JTB Richmond office.
*The office is under renovation, please check the directions at the Richmond office entrance for details on the pick-up location.
[Pick up hours]
Monday - Friday 10:00 am - 12:00 pm  / 3:00 pm - 5:00 pm (Lunch time closed  12:00 am - 3:00 pm)  
*Office closed on Saturday, Sunday and Holidays
8899 Odlin Crescent Richmond, BC, V6X 3Z7
●Xpresspost - $ 20.00 + Tax - 4 Business day

●FedEx - $60.00 + Tax (additional fee may be required) - 2 Business day
・Please be advised that we can not be held responsible in case of lost shipments.
・Xpress post or FedEx will provide a tracking number when the pass is dispatched.
・While we process orders Mon-Fri, we are unable to dispatch on public holidays.
・If additional charge is required, our staff will contact you after your order is submitted.
・FedEX is unable to ship to P.O. Box address. (Xpresspost will deliver to P.O. Box address)
・Delivery options are only available within Canada.

JR Kyushu/JR East Pass is electric voucher (E-voucher) and we will deliver it by email once your order is confirmed.