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Travel to Japan? Visit JTB
Travel to Japan? Visit JTB



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Terms and Conditions


  1. Contract for Agent - Organized Tours & Other Tours
  1. JTB International Canada Ltd (Hereinafter referred to as “JTBIC” or “the Company”.) will mainly sell Tours for Japan (Guided in English) on this site which are organised and operated by JTB Global Marketing & Travel in Japan(GMT).
  2. As Sole Agency of GMT, JTBIC will make sales activities and sales promotion in Canada.

 All offices in Canada & contact:

JTB International Canada Ltd (Administration):

Address: 8899 Odlin Crescent, Richmond, B.C. V6X 3Z7

TEL: 604-276-0300 (Mon-Fri:09:00-17:30 PT)

Toronto office (Group, FIT and air ticket sales):

Address: Suite 1510 Carlton tower, 2 Carton St., Toronto, O.N. M5B 1J3

 TEL: 416-367-5824 (Mon.-Fri. 08:30- 17:00ET)

Vancouver Outbound Office (Group, FIT and air ticket sales):

Lower Arcade Hotel Vancouver

Address: 900 West Georgia St., Vancouver ,B.C., V6C2W6

TEL: 604-688-0315 (Mon.-Fri. 09:30-18:00PT)

  1. <Tours the company sells and situation>
    1. JTBIC may organize and sell the own original tour(s) for Japan (Hereinafter referred as “JTBIC Tours”), and also as a retailer may sell tours for Japan organized and operated by other company (Hereinafter as “Other Tours”).  
    2. JTBIC will not sell Other Tours for Japan on our website.
    3. Tour for other countries may be sold on this web-site. JTBIC will, as one of retailers, sell them according to the Terms & Conditions of Other Tours.
    4. Responsibility rests with the company organizing and operating the tours, and company name will be shown for tour by tour on the website. If there is no name of agents, that is operated by GMT.
    5. <JTBIC as retailer> Clients joining to “Other tours” shall conclude an Agent Contract (JTBIC is one of sales agents= retailer for wholesaler) with JTBIC. JTBIC must explain the conditions of Other Tours to the clients on behalf of Other Tours.
    6. JTBIC shall provide tour arrangements and itinerary management for its Tours so that the client receives tour services including transport/accommodations (hereinafter referred to as "tour services") provided by operators during the tour itinerary set by GMT.
  1. Application of Tour Contracts and their Conclusion for the JTBIC Tours
  1. <Application form & deposit>Clients shall provide information on the application form as required by Wholesaler and submit the form together with the necessary reservation deposit. Paid deposit shall be applied to a part of tour fare, cancellation charges or penalties.
  2. The company may accept applications for travel contract by telephone, mail, facsimile and other methods of communication. In such cases, the client shall submit the application form and reservation deposit to the company within  basically 3 working days counting from the day when acceptance of application is confirmed. If the client fails to supply the required application form and deposit within 3 working days, the reservation may be voided.
  3. The Travel Contract shall become valid upon JTBIC’s consent to the conclusion of the contract and receipt of the reservation deposit. If tour arrangements are made by phone, the Tour Contract shall become valid upon the company's acceptance of the tour deposit as specified in the Clause 2. When clients request tour arrangements by mail, facsimile or other communication methods, the tour contract shall become valid upon payment of the Tour Deposit and JTBIC's notification of acceptance of the tour contract. The contract for any tour request by any communication including telephone, mail, facsimile or other shall become valid as specified in Article 23-2).
  4. When applying for group tour arrangements (more than 2 people), the tour  contract including conclusion and cancellation of the contract shall be exchanged between JTBIC and the group representative.
  5. The group representative responsible for the contract shall provide JTBIC with the name list of members by the date specified by JTBIC.
  6. JTBIC shall not be responsible for any responsibilities or obligations the group representative holds in the past or in the future.
  7. In case the group representative does not accompany the group, we shall consider one of the members who have been selected by the representative as the group representative who is responsible for the contract after tour starting day.
  8. If the tour contract cannot be finalized due to full occupancy in seats or rooms or other reasons at booking, the Company may ask the client to wait until the specified date with his/her consent.
    (This booking status shall be referred as " waiting" hereinafter.) In this case, the client shall be registered as "waiting client" and JTBIC shall make an effort to make it bookable. Even in this case, the Company shall charge the client the reservation deposit ("Waiting" does not guarantee confirmation of booking). However, if the client requests the Company to release the waiting, or if the booking is not confirmed until the specified date, the Company shall return a full of the reservation deposit.
  9. Even in case of the Clause 8, the tour contract shall be finalized at the day when the Company informs the guest of the confirmation.
  10. <Deposit (per person)> JTBIC may request deposit for some reservations when service suppliers such as hotel etc. request it. The reservation deposit shall be 10 percent of the tour fare.
  11. The client shall notify JTBIC when submitting application if requiring special consideration during the tour period, JTBIC shall comply with such requests when feasible.
  1. Special Conditions of Tour Application
  1. A client under 17 years of age traveling alone during the tour period shall provide JTBIC with the written consent of his/her guardian. Clients under 15 years of age must be accompanied by a parent or guardian.
  2. JTBIC may refuse an application if any one of the client's age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories or purposes.
  3. Clients who require special attention from JTBIC during JTBIC Tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, shall advise JTBIC of this when applying for the tour. JTBIC shall comply with such requests to the extent deemed feasible and reasonable. And if JTBIC takes a special arrangement in compliance with the client's request, the client shall be responsible for incurred expenses related with the request. JTBIC may require clients to present a medical certificate. JTBIC may refuse a client's application if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require the client to be accompanied by an escort. In some cases, JTBIC shall change a part of the itinerary or recommend the client to join another tour with the minimum extra charge or refuse his/her participating the tour. In regards to Clauses 1, 2 and 3, JTBIC shall make notification concerning the acceptance or rejection of client participation in the tour within one week of application submission.
  4. If JTBIC determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, JTBIC shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by the client.
  5. Independent activities for reasons of the client's own choosing shall not be arranged by JTBIC during the tour. However, JTBIC may, depending on the tour course, arrange such activities under separate conditions.
  6. JTBIC may refuse client participation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of tour participants.
  7. JTBIC may also refuse client participation for the tour operational reasons.
  1. Contract Document and Final Tour Itinerary
  1. After the client has entered into a Tour Contract with JTBIC as stipulated in  Articles 2 & 3 above, the brochures and the tour conditions listed herein shall be included in the Travel Contract.
  2. Unless specified in the Travel Contract, JTBIC shall submit a written tour contract stating tour itinerary, details of the services, other tour conditions and JTBIC’s responsibility to the clients, no later that  3 days prior to tour departure date. Irrespective of the above, when application for the Agent-Organized Tour is made on or after 7 days prior to the eve of tour departure, the Final Tour Itinerary shall be presented to the client by the departure date.
  3. The scope of travel services for which JTBIC is liable in arranging and administering the itinerary shall be specified in the Travel Contract as stated in Clause 1 hereinabove and in the Final Tour Itinerary as stipulated in Clause 2 hereinabove.
  1. Payment of Tour Fare

The Tour Fare shall be paid basically no later than the 7th day prior to the eve of the departure date. When application is made on or after the 6th day prior to the eve of the day the tour starts, the tour fare shall be paid before departure by a date designated by the Company. Even when the client and JTBIC do not enter into the correspondence contract stipulated in Article 23, if the client is a member of JTBIC’s affiliated credit company and consents to pay for the itinerary by credit card, JTBIC shall charge the client's credit card for tour fares (inclusive of tour deposits and additional charges), any cancellation charge or non-fulfillment fee stipulated in Article 13, and additional charges and handling fees stipulated in Article 9 even without a signature. In the absence of any request from the client, the card will be charged on the date the client accepts the itinerary.

  1. Tour Fare 
  1. Clients 12 years of age or more shall be charged adult fare and those aged 6 to 11 shall be charged child fare unless otherwise specified. However, when a tour includes air travel, persons aged 3 to 5 will be charged child fare. One child five years of age or less can join the tour in the company of an adult, but will receive no services such as meals or bed. If more than one child, one child fare will be charged for each additional child five years of age or less. This does not apply to tours for which infant fares are quoted.
  2. The fare is indicated for each tour course. Clients are asked to confirm the fare according to the departure date and the number of participants.
  3. The Tour Fare shall be the basis for calculating the cancellation charge (Article 13-1), non-fulfillment fee (Article 15) and any fees for changes (Article 22).
  1. Included in the Tour Fare (Basic idea) 

The following may be a kind of standard for JTBIC Tours. Actual conditions are expressed on each tour information or booklet. Please reconfirm with the Company regarding the condition for your selected tours. In principle, the Company will not make refunds for the below fare even if clients choose not to use the relevant services.


Hotel Rooms

Rooms with private bath on a twin or double bedded room basis (two-in-a-room) at the hotels specified in each itinerary. A client traveling alone is requested to book a single room for tours including accommodations. For single room occupancy by choice or circumstances, extra charges will be required as shown in the respective column in itinerary. Triple room may be provided as a twin or double bedded room with one extra bed added.


Only the meals specified in each itinerary


Basically we arrange Second class seat (s), and the other categories are operated by tourist class.

& Excursions

By sedan, van, taxi, motorcoach and/or sightseeing boat on a seat-sharing basis, plus admission fees for museums, etc mentioned in each itinerary. A minibus, sedan or taxi may be used when the total number of participants is limited.


By motorcoach on a seat-sharing basis.

A sedan, van or taxi may be used when the total number of participants is small.


Based on the tour condition, shown on the itinerary if the company request some payment by clients.

Guide Services

English-speaking guide Service is listed under the "Guide Service" column for each tour.


Gratuities to hotel workers, porters and chauffeurs (For only tours for Japan) Tours in Canada does not include.


All Tax arranged by the company included. Otherwise shown on Itinerary as notice.


Based on Itinerary & Tour contract and conditions


  1. Not Included in the Tour Fares 

Charges and expenses other than those specified in the preceding Article 7, such as:

  1. Laundry, telephone, additional meals and drinks, and any other expenses of personal nature.
  2. Airport departure taxes ( Specified if it includes.)
  3. Charge for excess baggage
  4. Medical expenses for injuries and illness.
  5. Travel and accommodation costs between arrival/departure and the start and end points of the contracted itinerary.
  1. Additional Fares 

The additional fares are required for following arrangements if clients request those additional request(s) even if tour does not include the:

  1. Additional charges for "Upgrade Plans" to upgraded hotels or class of room.
  2. Additional charges for changing from a "Plan Without Meals" to a "Plan With Meals".
  3. Additional charges for "Hotel Extension Plan" to extend the staying period.
  4. Surcharges to upgrade airline classes. (If applicable).
  5. Other additional charges as specified in brochures and other material.
  1. Revision of Travel Service Content

JTBIC may, after conclusion of the Travel Contract, revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport, accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond JTBIC’s control. JTBIC reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, JTBIC must explain in a timely manner its inability to function according to the Travel Contract under the circumstances. However, said explanation may be made after revisions are made when conditions demand.

  1.  Change of Tour Fare
  1. The Company may revise its schedule of fees in accordance with increases or reductions of transport fares and/or charges for Agent-Organized Tour owing to unusual or unforeseen economic developments. In such cases, the Company shall notify the client no later than the 30 days prior to the eve of departure.
  2. JTBIC may, when tour operational costs have risen owing to factors as stipulated in Clause 10 or above, revise the tour fare accordingly, except when substitutions are required because of a shortage of such facilities, as transport seats, hotel rooms, etc.
  3. In the event travel costs decrease, JTBIC shall reduce the tour fare accordingly.
  1.  Change of Tour Participants

A client who has entered into a Travel Contract may, with JTBIC's consent, transfer the status in the contract to a third party. In this case, the clients shall enter the required information in the form provided by JTBIC and submit it together with the specified handling fee. The transfer of status in the contract to a third party as stipulated in Item one of this Article shall become valid by the consent of JTBIC. JTBIC may reject a change in the name of travellers if transportation or accommodation operator does not accept the change or for any other reason.

  1.  Cancellation of Travel Contract by the Client
  1. The client is at all times entitled to cancel the Travel Contract, but must pay JTBIC a cancellation charge as stipulated in Article 15 below.
  2. If the client changes the departure day or any transportation, accommodations, tours, tour participants for his or her convenience, JTBIC shall consider it the cancellation of the entire tour and the specified cancellation charges will be levied on the client.
  3. JTBIC shall accept the cancellation requests during the office hours of the office where the client originally requested the tour.
  4. In any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge.
    1. When the contents of the Travel Contract have been substantially revised. However, changes shall be limited to the cases listed in the left side of the table in Article 22 and other important circumstances.
    2. When the tour fare is increased in accordance with Article 11-1).
    3. In cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue.
    4. When JTBIC has not delivered the Final Tour Itinerary to the client by the prescribed date.
    5. When tour operation becomes impossible owing to factors for which JTBIC is liable.
  5. The Company shall refund the remaining amount of the received tour fare (deposit) after deducting cancellation charges. If the tour deposit is not enough to cover the cancellation charge, the Company shall charge the difference separately. When the tour contract is cancelled due to the reasons specified in Clause 4, the Company shall make the full refund of the received tour fare (deposit).
  1.  Cancellation of Travel Contracts and Tour Operation by the Company (JTBIC)
  1. If the client has not paid the tour fare by the prescribed date, JTBIC may cancel the Travel Contract. In such cases, the clients shall pay JTBIC the applicable cancellation charge.
  2. In any of the following cases, JTBIC may cancel the Travel Contract.
    1. When it becomes evident that the client does not satisfy the gender, age, qualification, skill or other requirements specified by JTBIC for participation in the tour.
    2. When the client is recognized as unfit to join the tour owing to illness or for other reasons.
    3. When there is evidence that the client threatens to cause other participants embarrassment or inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the tour.
    4. When the minimum number of participants as stipulated by the Company in the Travel Contract has not been met. In such cases, the Company shall notify the client of tour cancellation no later than 13th day (3rd day for a one-day tour) prior to the eve of departure.
    5. When the necessary conditions as clearly stated at the conclusion of the Travel Contract cannot materialize, such as insufficient snowfall for ski tours, or when there is valid reason to believe that the required conditions cannot be met.
    6. In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond the JTBIC’s control, and when safe, and smooth tour operation according to the itinerary specified in the Travel Contract has become impossible, or there is a valid reason to believe that the tour cannot continue.
    7. When the client demands things that are beyond the reasonable scope of the details in the contract.
    8. Even after the correspondence contract has been concluded, if JTBIC cannot receive the amount specified for the tour fare due to invalidity of the client's credit card or in accordance with the credit company's agreement.
  3. When JTBIC cancels the Travel Contract in accordance with Clause 1. hereinabove, it shall refund payment after deducting the specified penalties from said payment or from the deposit received from the client. When JTBIC cancels a tour in conformity with Clause 2, hereinabove, it shall refund the full amount of the tour fare (or deposit) received from the client.
  1.  Cancellation Fees

If a client cancels the Travel Contract for personal reasons, the cancellation fees for each tour will apply to the tour fare. Cancellation fees will be informed in pamphlets based on the tour policy. Our sales representative will inform to the customer at the time of booking.

  1.  Cancellation after Departure   
  1. Cancellation by Client
    1. When the client leaves the tour group for personal reasons, JTBIC will consider it a forfeiture of contracted rights and claims to any refund.
    2. If certain services cannot be provided as promised in the Travel Contract for reasons beyond client responsibility, relevant portions of the contract may be cancelled, with the appropriate refund deducted from the total tour fare.
  2. Cancellation by JTBIC
    1. JTBIC may cancel the Travel Contract for tours after the departure date in the following cases:
      1. When the client is unable to continue the tour owing to illness or other factors.
      2. When the client seem to disturb the order of collective activities of tour participants by negligence of instruction from tour conductor or violent deeds or menace towards these people or those accompanying them, which otherwise Jeopardizes safety, smooth tour operation.
      3. When the tour cannot continue owing to natural disaster, weather conditions, civil unrest, labour disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond the Company's control.
    2. Cancellations and Refunds
      If JTBIC cancels the Travel Contract in accordance with the Clause 2-a hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the tour fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to tour cessation, or services for which JTBIC has paid, (or will pay) expenses, cancellation charge, penalty, or etc., JTBIC will refund only the balance thereof.
    3. When JTBIC cancels the Travel Contract for tours in accordance with the Clause 2-a-i and 2-a-iii) hereinabove, JTBIC shall, at the client's expense, make necessary arrangements as requested for return to point of departure
  1.  Refund of Travel Costs
  1. JTBIC should  incur any liability to make a refund to a client in case such as the tour fare reduction in accordance with Article 11, and if either the client or JTBIC has cancelled the Travel Contract in accordance with Article 13 through 16, JTBIC shall make said refund within the 7th day from the next day of cancellation, when effecting refund before tour departure, and within 30 days counting from the day after the tour ends, as stipulated in the contract in case of reduction or cancellation after tour departure. However, should there be any expenses as cancellation charges, penalties, etc. which JTBIC has already paid or will have to pay for services not provided because of tour cancellation, said expenses shall be borne by the client.
  2. The client shall be required to request a refund at the sales office where the client bought the tour within one month of the planned tour departure day.
  3. The client shall be required to return all tour coupons when requesting a refund for said tour coupons. Otherwise, JTBIC may not be able to make a refund.
  1.  Tour Conductors
  1. Tour Conductor
    A Tour Conductor shall accompany the tour course throughout the duration of the tour itinerary when it shows on itinerary. The conductor shall, in principle, provide the services necessary for smooth tour operation in order to maintain the flow of the itinerary prescribed in the contract document. Clients must follow the instructions of the conductor in order to maintain the safe and smooth operation of the itinerary. The conductor shall provide services, in principle, from 8:00a.m. to 8:00p.m.
  2. English-Speaking Guide
    An English-Speaking Guide shall accompany the tour course stipulated in the pamphlet's Guide Service column. An English-Speaking Guide shall hold a license as a tour guide and provide guiding to sightseeing locations. An English-Speaking Guide shall perform the same services as a Tour Conductor for specific courses. An English-Speaking Guide shall only provide guiding to sightseeing locations and the services necessary for smooth tour operation.
  3. English-Speaking Assistant
    An English-Speaking Assistant shall provide services necessary for smooth tour operation as stipulated in the pamphlet's Guide Service Column.
  4. Neither a Tour Conductor nor an English-speaking guide shall accompany clients on individualized tours. Clients joining such tours will be responsible for procurement of desired services after being provided with travel coupons and/or tickets by the Company. In the event of the suspension of service by transportation facilities or sudden cancellation of travel for the client's own personal reasons, the client shall be responsible for the correspondence with the travel agency in charge. Furthermore, in the case that the client is unable to contact the travel agency as a result of the correspondence timing being outside of regular business hours, the client shall be responsible for the cancellation of remaining services in reserved facilities (hotels, transportation facilities, etc.) on their own behalf. Failure to attend to the cancellation of the remaining services will result in the waiver of the client's right to a refund.
  5. In cases where travel services must be altered owing to inclement weather or other conditions during unaccompanied portions of the tour, clients shall be responsible for arranging the required services on their own behalf.
  1.  Liability of the company and Exemptions 
  1. In performing its obligations under the terms of its Tour Contract, should the Company cause damage to the client through willful negligence or fault, the Company shall be liable for such damages. However, this only applies if the damage report is made within 7 days reckoned from the day following the occurrence of the damage.
  2. The Company shall not be liable for damages incurred by clients as stipulated in Clause 1 hereinabove if any of the following reasons apply:
    1. Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
    2. Accidents during transportation or accommodations, damage by fire.
    3. Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes.
    4. Orders of either Japanese or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
    5. Accidents occurring during the client's free activities.
    6. Food poisoning.
    7. Theft.
    8. Delays, stoppages, changes of schedule and route in relation to the facilities of transportation, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.
  1.  Special Indemnifications      
  1. The Company shall not pay compensation or provide condolence money as stipulated in Clause 1 when damages result from the client's willful negligence, driving while intoxicated and/or illness. The same restriction applies should the client engage in such dangerous sports and activities as skydiving, bobsledding, hang-gliding (motor- driven or otherwise), gyro-plane flying, mountain climbing (using such specialized tools as picks), and others not included in the Organized Tour and engaged in during a client's free time.
  2. Except for articles listed as exempted from the Company responsibility as specified in the Company's terms and conditions, the following items are also exempted from the Company's responsibility. Jewelry/precious metals (excluding those used for practical every day use such as wrist watches and glasses), personal computers/word processors and accessories, data and similar items, drivers licenses, visas, deposit receipts (including bankbooks and bank cards) and similar articles, and equipment for windsurfing, scuba diving, surfing or similar sports.
  3. In case the Company incurs both the duty to pay compensation as stipulated in Clause 1 and to indemnify client for damages in accordance with Article 19, both shall be regarded as "already executed" within their amount limits when any one of the above duties is satisfied.
  1.  Liability of Client       

The Company shall require the client to indemnify the Company for losses sustained owing to a client's willful negligence, fault, conduct against public order and good manners, or breach of provisions in the Company's Organized Tour Contract.

  1. The client is required to make every effort to utilize information acquired from the Company and to understand the details of his/her rights/responsibilities as well as the details of tour conditions.
  2. After the start of the tour, if a client should find that the tour service provided is different from that specified in the tour contract, the client is required to report the discrepancy to the Company or Arrangement Agents for the Company or Tour Service Providers immediately.
  3. The Company may take necessary measures if a client needs treatment during the duration of the tour due to illness, injuries, etc. In the case the Company is not responsible for the cause of the illness, injury, etc., the client shall bear all costs for said measures and must make the payments by the means and date designated by the Company.
  4. If the client loses the travel coupons provided by the Company, the client shall bear the cost and charges of all shipping facilities used to reissue said coupons. The fares and changes shall correspond with the rates set by the shipping facilities.
  1.  Itinerary Booking Guarantee
  1. Should major changes occur in Travel Contract contents as stated the following table (except for changes mentioned in the a) through c)) below, the Company shall re-calculate the change, and make refund to the client within 30 days counting from the day after the tour ends when amount of re-calculation comes to less than original amount.
    1. The Company shall not pay compensation for changes when they occur for the following reasons:
      1. Bad weather and natural disasters, which hinder the tour itinerary.
      2. War.
      3. Civil unrest.
      4. Governmental orders.
      5. Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
      6. Provision of transport services different from the original schedule, owing to delays or changes in operation schedules.
      7. Necessary measures to prevent tour participant death or bodily harm.
    2. Should cancellation in the Tour Contract be made in accordance with Articles 13 through 16, and should changes occur in such cancelled portions, the Company shall not pay compensation.
    3. Even if major changes occur in Tour Contract contents, as stated in the left-hand column of the following table, the Company shall not pay compensation if they are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in tour brochures.
  2. Regardless of Clause 1 hereinabove, the maximum amount of compensation for changes paid by the Company under one organized Tour Contract shall be the tour fare multiplied by 15%. This money will not be paid, however, if the total amount is less than C$10.00.
  3. When the situation warrants, the Company shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.
  4. If, after the Company has compensated for changes made in accordance with Clause 1 hereinabove, it becomes evident that the Company is responsible for the changes as stated in Article 19-1), the Company shall pay the client for the damages mentioned in Article 19 after deducting the sum already paid under the terms of Clause 1 hereinabove.

The Company shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.



(1) Change in tour departure or termination date specified in tour brochures:

(2) Changes in destination or entry to tourist spots and/or facilities (including restaurants) stated in tour brochures

(3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower cost (only when the total price after change becomes less than stated in the Tour Contract.):

(4) Changes in transport vehicles or of the company operating them as stated in Tour brochures

(5) Change of domestic airports for departure or arrival of the tour stated in the tour brochures or the final itinerary.

(6) Change of the international flights stated in the tour brochures or the final itinerary from direct to connecting or via flight.

(7) Change in accommodation facilities or the name of the company operating them as stated in tour brochures:

(8) Change in type of rooms at hotels, etc., their facilities, or view as stated in tour brochures

(9) Regarding changes in items (1) through (8), above as relating to the tour title in brochures, these rates shall apply instead of those for the above items


  1.  Correspondence Contract

When we receive an application from a credit cardholder (hereinafter referred to as a "member") of a credit company we deal with, based on the conditions of "receiving payment of travel charges, cancellation fees, etc., without the signature of the member" (hereinafter referred to as a correspondence contract), the travel conditions are different from the ordinary travel conditions in the following points: (Some travel agencies may not be able to handle this type of application. The types of cards that are handled vary among travel agencies.)

  1. A contract shall be based on "travel business-related stipulations that are used for conclusion of a travel contract by Correspondence means contract."
  2. A contract shall be concluded at the time when we consent in the case of application by telephone, and when we issue a notification of our consent in the case of other communications means. At the time of application, information of the "member number, card expiration date," etc., shall be provided.
  3. A "card usage date" shall be the day of payment or repayment of travel charge, etc. The card usage date for travel charges shall be the "date when a contract is concluded." The card usage date for cancellations fees shall be "the day cancellation of a contract is requested (when a request for cancellation is made on or after the card usage date for travel charges, repayment shall be made within seven days from the day after the request."
  4. When payment cannot be made using the credit card a member applies with due to a credit reason, etc., we shall cancel the Correspondence Contract, and be entitled to the same amount as the cancellation fees mentioned in the above, as payment for damage caused by a breach of contract. However, this shall not apply if travel charges are paid in cash by a date we designate separately.
  1.  Recommendation for Domestic Travel Insurance         

During travel, injuries may incur large sums of treatment costs or transportation costs. Accidents may also result in claims for damages and compensations in amounts which are difficult to collect from the offender. In order to secure oneself against such cases, we recommend that the customer take out your own  travel insurance of a sufficient amount. For information regarding travel insurance, please consult the sales staff of the company at which you applied to the tour.

  1.  Privacy Policy
  1. Affiliate of the company such as Tourland Travel Ltd which is subsidiary of JTBIC or other JTB group companies or others such as hotels etc. shall use personal information submitted at the time of tour application to the extent necessary to contact clients and arrange transportation and accommodations to provide the services in which the client has applied. J-Station may also use client personal information to send the client information about the development of new tour products and inform the client of tour products.
  2. The company and the other affiliates also may use personal information only for  the arrangement of hotels, transportations, meals and other travel related arrangements.
  1.  Validity of Tour Conditions and Fares

The tour conditions and tour fares specified in the pamphlet are valid as they mentioned on each pamphlet as departure dates.

  1.  Others
  1. The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return of lost baggage o articles left behind owing to personal negligence, as well as changes incurred by independent activity.
  2. The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by the Company or its local tour operators.
  3. Other matters are subject to the Company's Travel Contracts, including related tour documents presented separately.
  4. These terms and conditions are subject to change to  the Travel Contract and governed and construed by the laws of Canada.
  5. By joining the Company or one of its related entities' agent-organized tours, a customer may be eligible for mileage service provided by airlines. For inquiries regarding or registration for such services, the customer shall directly contact the corresponding airline. Furthermore, changes in airline shall not apply to liabilities set forth in Article 19-1) and Article 23-1).

As of Oct.01,2012


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