Privacy Policy
Updated at 2025-11-28
JTB International (Canada) Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by JTB International (Canada) Ltd, including for travel reservations, itinerary management, airline and hotel bookings, travel insurance, and customer support.
Scope
This Privacy Policy applies to our website (https://www.jtb.ca/) and its subdomains (collectively, our “Service”) and our application. By accessing or using our Service, you agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions
- Cookie: A small piece of data stored by your web browser used to identify your browser and remember your preferences.
- Company: JTB International (Canada) Ltd, 8899 Odlin Crescent, Richmond, BC V6X 3Z7.
- Customer: Any company, organization, or person using our Service to manage relationships with their clients or service users.
- Device: Any internet-connected device used to access our Service.
- IP Address: A unique number assigned to devices connected to the Internet, often used to identify location.
- Personnel: Individuals employed or contracted by JTB International Canada Ltd.
- Personal Data: Information that identifies or could identify a natural person.
- Third-Party Service: Advertisers, promotional partners, or others providing content or services we believe may interest you.
Information We Collect
We collect personal information when you visit our website, register, place orders, subscribe to newsletters, respond to surveys, or fill out forms. This includes:
- Name and Username
- Phone numbers
- Email addresses
- Mailing and billing addresses
- Debit/credit card information
- Travel-related information, such as reservation details, passport information, and travel insurance details
How We Use Your Information
Information collected may be used to:
- Provide, personalize, and improve our travel services
- Process transactions and manage bookings
- Send travel notifications, marketing materials, and service updates
- Administer contests, promotions, or surveys
- Comply with legal obligations
Third-Party Sharing
We do not sell your personal information. We may share information with third parties including airlines, hotels, travel insurance providers, payment processors, affiliated companies, or government authorities solely for the purpose of providing travel services, completing bookings, or complying with legal obligations.
GDPR (EU) Compliance
If you are located in the EU, you have the following rights regarding your personal data: access, correction, deletion, restriction of processing, data portability, withdrawal of consent, and the right to lodge a complaint with a supervisory authority. This includes travel reservation history, passport information, booking details, and insurance information. You may exercise your rights by contacting canada_support@jtbi.com.
CCPA / CalOPPA (California) Compliance
California residents may request disclosure of the personal information we hold, request deletion, and exercise the right to opt out of sale (though we do not sell personal information). You are also protected against discrimination for exercising these rights. Requests can be made via canada_support@jtbi.com or our contact page.
APPI (Japan) Compliance
The Personal Information Manager for Japan is canada_support@jtbi.com. We collect personal information for travel reservations, itinerary management, airline/hotel bookings, travel notifications, marketing, customer support, and employee management. Third-party sharing is limited to service provision and legal compliance, including airlines, hotels, insurance providers, payment processors, affiliated companies, and government authorities. You may request disclosure, correction, deletion, suspension of use, or anonymization. Personal information transferred overseas is protected with appropriate safeguards.
Cookies and Tracking
We use cookies and similar technologies to improve website functionality and performance, including remarketing services. Disabling cookies may prevent full use of our services.
Security
We implement technical, physical, and managerial safeguards to protect personal information. Sensitive information such as credit card data is transmitted via SSL and stored securely.
Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have done so, we will delete such information.
Changes
We may update this Privacy Policy. Continued use of our services constitutes acceptance of updates.
Contact
Questions or requests regarding this Privacy Policy may be sent to canada_support@jtbi.com.
